Q: Where can I go for information on available resources?
A: We have created a Student Support Center in Room 2314. Please visit this Center for information, documents, light refreshments and emotional support.
Q: Are there any grants or scholarships available for those affected by the Carr Fire?
A: Students who have been affected by the Carr Fire can apply for the “Carr Fire Relief Grant” to meet immediate educational needs. More information as well as the application can be found at www.shastacollege.edu/cfrg
Q: I need help processing this event. Where can I go?
A: You may go to the Student Support Center or you may contact the Health and Wellness Office which will re-open on August 20. Crisis counseling drop-in appointments are available daily 11am or 3pm. Brief drop-in appointments with a counselor may also be available in the 100 Building.
Q: Will the main campus be open for the beginning of the fall semester?
A: Yes. Shasta College will reopen August 6. The fall semester will begin on August 20, as scheduled.
Q: Are all buildings available for use?
A: Most buildings will be open for regular operations when the campus reopens on August 6. The exceptions are the gym building and the locker rooms, the entire Student Center building (2000), the 2100 building, and portions of the 1100 building, 2200 building, and 5000 building. These buildings are still being used as part of the Evacuation Center. While the population of the evacuation center is shrinking, Shasta College remains an active center until further notice.
Q: Once the campus re-opens, what are the hours of operation?
A: The hours of operation are generally 8:00 am - 5:00 pm. Since times will vary by department and by campus, please refer to the college website or contact a specific department to verify.
Q: I lost my home. How will my financial aid be disbursed?
A: Your financial aid will be disbursed as normal through the Bank Mobile process. To ensure that you do not have a check mailed to you, please make sure you choose a preference through Bank Mobile. Students who do not choose a preference will be mailed their financial aid disbursement after 45 days. You can call 1-877-327-9515 for assistance.
Q: Will my financial aid be adjusted to account for my losses?
A: Any student who has not been eligible for financial aid and has been affected by the fires should consult with the Financial Aid Office and inquire about special circumstances given their current situation. You can also visit the financial aid home page for more information.
Q: How long will it take for my financial aid to be processed?
A: There are no changes to financial aid processing. Please check the financial aid homepage for processing information and estimated timeframes.
Q: I am required to turn in verification documents for financial aid which are no longer accessible due to the Carr Fire. What are my options?
A: Please contact the Financial Aid office at 530-242-7700 for guidance.
Q: I am a student loan borrower in repayment or close to being in repayment and cannot afford to make any payments. What are my options?
A: Please contact the Financial Aid Director at 530-242-7659 for assistance.
Q: I am a member of PACE, EOPS/CARE, TRIO, SCI-FI, Step-Up and/or College to Career. Where do I go for program services?
A: Several buildings are closed to serve as an Evacuation Center. The following services have been relocated:
PACE: Building 100, Room 108
EOPS/CARE: Building 100, Room 108
TRIO: Building 100, Counseling/Transfer Center
Sci-Fi: Library, First Floor
Step-Up: Library, First Floor
College to Career: Library, First Floor where College Connections was previously located.
Q: I need to register for classes, but I can’t pay the registration and enrollment fees. What are my options?
A: For students who are not able to pay their tuition balance in full at the time of registration, Shasta College has partnered with Nelnet to offer students another option. Nelnet is a company that specializes in campus commerce to make payments easy for students and their families. Additional information is available on the Enrollment Services / Payment Plan Procedure website.
Q: I have general questions about financial aid, registration and orientation. Where do I go?
A: Staff at the Student Success Center are available for drop-in questions or by phone at (530) 242-7671 or (530) 242-7672. Specific questions about a financial aid file should be directed to email@example.com or (530) 242-7700.
Q: I am a concurrent student. When may I register?
A: Registration for concurrent students who are entering the 11th grade and below began 8:00 am Monday, August 6 for the fall term. Registration for 11th and 12th grade concurrent students continues to be available. Registration for dual enrollment courses taken at a high school will be handled in cooperation with high school instructors.
Q: When does “Open Enrollment” begin for the fall semester?
A: “Open Enrollment” for the fall semester began 1:00 pm Monday, August 6 and will continue through the beginning of the fall semester.
Q: I need assistance with assessment and course placement. Where do I go?
A: If you wish to take a course that has a prerequisite or placement requirement, please see a counselor for clearance. The Assessment Center is closed until further notice as it is being used as part of the Evacuation Center.
Q: If I have to drop classes, will I be refunded?
A: For most classes, most students have until August 31st to drop most courses for a full refund. Please check with the Admissions and Records Office for specific course information. Non-resident students should contact Admissions and Records regarding their particular circumstances. If you are unable to drop within the first two weeks of the fall semester, you may submit a Petition for Late Drop/Withdrawal.
Q: If I am due a refund, how will it be disbursed?
A: Your refund will be credited back to the same credit card if the refund is issued within 45 days of the charge occurring. If the refund was issued over 90 days of the charge and you paid by cash or check, then the refund will be mailed through the regular postal service. If you have lost your home and/or do not have access to mail due to the Carr Fire, please contact the Business Office as soon as possible at (530) 242-7680.